[Resolved] Oyo Rooms — Not providing refund and increasing the fare after booking

[email protected]

from Chennai, Tamil Nadu

Jun 24, 2022

Address:

Mogappair West, Chennai

I had made a booking of 8 rooms for 3 days in OYO 78185 Harma Residency, Chennai. Booking ID V7BM0796. The total payable amount at the time of booking was Rs. 25834/-. I paid advance booking charge of Rs. 9181/-. But few hours before we had to check-in I checked the rate and it showed total of more than Rs. 60000/-. We were shocked and had to cancel the booking since, it went out of our budget.

It has been more than 10 days, but we have not received the refund yet. We had lot of trouble finding alternate arrangement for our guest and on top of that we are forced to beg for our refund. The customer care is always keeping my call on hold for more than 30 min. And then it will get automatically cut. Please help.

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Jun 28, 2022

Complaint marked as Resolved

One person from Customer Care called me and took my details. She initiated the refund process.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2022

OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. We will quickly check the details and help you. ~Team OYO