[Resolved]  Oyo Rooms — not providing rooms for already paid booking

Address:Mumbai City, Maharashtra

On july 27, 2019 i've booked a rosort room from oyo with whatever amount they asked me to pay. Oyo has given me confirmation message of the same.. Which reads as...
(Dear prakash, we look forward to host you for confirmed booking fgwp5867 at spot on 41439 fonseca beach resort. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 27th jul, 12 pm onwards
Check-out: 28th jul till 11 am
No. Of rooms: 1 spot on non-ac room
Number of guests: 2 adults
Hotel name: fonseca beach resort
Address: fonseca wadi, main gorai beach, borivali west., mumbai

Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=91819699&display_mode=get_dir...

*t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid). Please don't carry outside food.)
After that i reached the property at around 7pm and asked receptionist give me the room for this booking id.. But they denied me saying the bookings are already full..

It was remote location. For reaching we required to take the local ferry. The ferry service is available only upto 7pm...

In this situation what should i do...
How i put the mental and emotional loss i beared in to some monetory value..
So i want resolution for whatever injustice happened with me from concerned authority...
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Sep 14, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2019
OYO Rooms Customer Care's response
Hi, sorry for the inconvenience caused. We will get this checked. ~DK
Verified Support
Aug 11, 2019
OYO Rooms Customer Care's response
Hi Guest,

We believe the concerned team has already contacted you regarding this issue. Also, we have sent you an email, hope you acknowledge the same. We assure you for a hassle free stay experience in future. Please let us know if you need any further assistance.

Regards,
Team OYO
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