| Address: | 35, RABINDRA BHAWAN, FEROZSHAH ROAD, New Delhi, Delhi, 110092 | | Website: | www.oyorooms.com |
This is reference with this booking, we made this booking on #nibv2513 on 17 sep for our client. The check in date were 9th oct to 11th oct (2 rooms). When our guest going to check in the hotel (Star glory resort) denied to check in. They said they don't have the contact with oyo. We didn't get any information (Massage/ call/ email) regarding this.
My client is waiting since 2 hrs there. When we called to your customer support from there we didn't get any answer. Now i requested to hotel to take the booking. After our request the hotels agreed to give the check in and we paid to the hotel directly (Out of oyo).
The festive season is going on this month. We didn't get rooms to another hotel. If this hotel doesn't agree where the client will be stayed???
The same thing already happen on aug booking no # ulsy3849. Guest name - mr. Arun p. Booking were made of blue ocean resort. Then we got instant massage to hotel shifting to lee meridian resort. When guest reach there then they denied to check in (Beacuse they have pending dues from oyo).
After your request only we shifted to guest outback resort. Booking where 3 times the hotels were changed. When the client wasted full day to change the hotels only.
And still both hotels selling on portal. I had filled a feedback again this. But till time i didn't get any reply from your team.
Due to this unprofessional services we have loose our client. Oyo doesn't care about services but we are keen about our services. Was this information helpful? | 
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