Hi Oyo team,
Sid this side. After facing the worst check-in experience of my life post 12 pm mid night I had to pay extra amount in cash (Rs. 1800) to the hotel even after having 2 bookings at the same hotel, BOTH PAID IN ADVANCE.
Felt very cheated, wanted to leverage the situation using my and my friends collective LinkedIn reach, but decided to trust in your system and hoped that will receive the right SUPPORT! Again I made a mistake to stay shut.
Here are my two booking Id's / reply by OYO teams-
1. Dear Siid,
Your refund for INR 1487.0 raised against booking id E73T3785 has been approved by OYO.
You can check the status of the refund on: HTTPs://oyo.ac/RAnFWO3
2. Dear Siid,
Your refund for INR 1415.0 raised against booking id CFZH2390 has been approved by OYO.
You can check the status of the refund on: HTTPs://oyo.ac/UisJd5U
Kindly find my grievances below:
I have two booking id's for which I had to speak to 28 oyo reps and explain my pain points and the whole story every time and have been deserted on hold everytime before finally getting the service desk to call me back. Can you believe how much of my valuable time I have spent. I can send you recording for each one and you can go-ahead an count the cumulative minutes I have wasted and begged just to receive my own money. For a CAREer starter in Bangalore, with a mere salary, and a person trying to meet ends Rs. 3000 is a lot!!!
Understand it is a LOT!!! This kind of experiences destroy the memories. It makes me feel as if it was wrong of me to enjoy a little.
A lot! Not receiving my money is always in the back of my head, every time I spend my money, it feels like ###! and it has been almost a month now since the date of booking!
My friends and family has asked me to write to you one last time. Post that I can freely write a mail to consumer court.
I sincerely request you to refund the said amount within 24 TO 48 hours.
KIND REGARDS
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