[Resolved]  Oyo Rooms — not receiving my refund

I booked hotel on oyo app in delhi from 4 aug to 12 aug and paid online. When i reached at hotel they denied check-in and told me to pay in cash. After contacting oyo customer care executive they checked me in. But again on 10 aug hotel staff told me to pay in cash. Again i contacted oyo customer care, this time she told me to pay at hotel in cash and assured me that the amount i had paid online, would be refunded in 7-14 days. I paid rs.4709/- at hotel in cash, but oyo haven't refunded rs.4709/- which i paid online. I contacted again to oyo customer care on 30 aug, he promised to refund in 7-14 days, but one month has passed. I tried several times later, they transfer call to other department and are not responding.
Booking id - msqb8524
Name-gurdeep singh
+2 photos
Was this information helpful?
No (0)
Yes (0)
Feb 17, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2020
OYO Rooms Customer Care's response
Hi Guest,

We apologize for the inconvenience caused to you. We have shared the details with our dedicated team and our team is working on the same. Please allow us some time.

Regards,
Team OYO
Verified Support
Jan 09, 2020
OYO Rooms Customer Care's response
Our team got in touch with you regarding this and shared the details. We again apologise for the trouble and assure you we'll take care of your future stays. Let us know for any other assistance. ~Alena
Verified Support
Jan 10, 2020
OYO Rooms Customer Care's response
As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information