[Resolved]  Oyo Rooms — Not receiving the refund..

Address:	Gurgaon, Haryana, India
Website:	www.oyorooms.com

Dear OYO,
I am Kishore Naskar, had booked an Oyo property called Flagship 66625 The Heritage House in Dibrugarh, for 15 December. The booking id was L3U44092. The owner denied our stay when we reached the property in the evening. He told us that; he had some financial settlement-related issues with OYO and couldn't host any OYO customers. He also informed me that he discontinued his listing a few months before. Then I called the OYO helpline and told them everything. One of OYO's customer helpline executives offered an alternative stay called Flagship 703862 Brahmaputra Stay, which was a few km away, and sent me a UPI payment link of 3195/-. I could not trust that unknown UPI link and didn't pay a single rupee. Eventually, it created a booking id - SQZX4444.

However, I searched Goibibo, found the exact property, Brahmaputra Stay, and booked instantly with the booking id - MRKJ0142. I paid around 1149/- rupees for this stay. The location of this property pointed out on Google Maps needs to be more accurate. We had to work hard to find the property.
Unfortunately, the manager of this property also denied our check-in. I called the OYO helpline again, and I was offered an alternative stay. But, there was no vacant property available at that time. So, the OYO executive suggested taking the refund, and I agreed. Later our driver arranged three rooms for us at the price of 5400/- and the time was around 9 PM.

As the OYO executive already confirmed the refund, I didn't call Goibibo. I returned from the northeast on 22 December and asked them for a refund. Now, one of the OYO executives told me to contact Goibibo to collect the refund as I made the booking from their site. I called Goibibo, but Goibibo told me I should have approached that night or much earlier. Hence they are unable to process the refund from their end and suggested to ask from OYO directly. I have been calling OYO since then, but they have yet to progress. OYO is saying to ask from Goibibo, and Goibibo is saying to ask from OYO. My money is stuck between OYO and Goibibo. When and how will I get my money back???