[Resolved] Oyo Rooms — not refund the security amount

Prashant Dolia

from Delhi, Delhi

Address:

New Delhi, Delhi

I booked a room at oyo lifegrg 1075, sect 15, gurgaon at oyo, booking id 21903 in the month of june just for one month assisted by one of oyo representative.
The oyo representative confirmed me on call that i will get security amount refunded and he has made the request to concern departure for the same and now he is not even picking the call. I called to customer care no. [protected]. They said that i will receive a call, but no response was found. They gave me the case id 18872571
Now an another oyo representative saying that i didn't sent any mail regarding security refund.

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Oct 7, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2019

OYO Rooms Customer Care's response Hi Guest,

We apologize for your aggravation. We will get this checked for you and our relevant team will connect with you for your assistance. In the meantime, your patience would be highly appreciated.

Regards,
Team OYO

Verified Support

Sep 06, 2019

OYO Rooms Customer Care's response Dear Guest, our team looked into the concern and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.~myra