[Resolved] Oyo Rooms — not refunding amount

bittu joshi

from Gurgaon, Haryana

Address:

110022

Sorry to compalint about your staff memebers specially guest manager ajay ji and karan. I had complaint on 7 of may 2018 about refunding amount as i had cancel that booking id JMWF1743 in name of navneet joshi which was booked on 6 may 2018 at 8 in the eveng your CUSTOMER CARE department is not attending the customer politly now your customer service department is giving excuse you have to go ur bank and have to confirm why i didnt get my amount . If you guys not attend your customer properly than y u guys have open all those ### i want my amount within 2 working days as i will took all your staff members in consumer court
Regards
Navneet joshi
[protected]

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Jun 29, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

May 22, 2018

Updated by bittu joshi Sorry to compalint about your staff memebers specially guest manager ajay ji and karan. I had complaint on 7 of may 2018 about refunding amount as i had cancel that booking id JMWF1743 in name of navneet joshi which was booked on 6 may 2018 at 8 in the eveng your CUSTOMER CARE department is not attending the customer politly now your customer service department is giving excuse you have to go ur bank and have to confirm why i didnt get my amount . If you guys not attend your customer properly than y u guys have open all those ### i want my amount within 2 working days as i will took all your staff members in consumer court
Regards
Navneet joshi
[protected]

Verified Support

May 23, 2018

OYO Rooms Customer Care's response Dear Navneet,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO

Verified Support

May 24, 2018

OYO Rooms Customer Care's response Dear Bittu,

We checked the details, the refund was initiated and the amount has been transferred successfully to the source account. Please check the same and let us know. We appreciate your understanding in this regard.

Thanks,
Team OYO