[Resolved]  Oyo Rooms — Not refunding my money on unrealistic conditions.

Address:

9th Floor, Spaze Palazo,Sourthern Peripheral Road Sector-69, Gurugram

I booked a room on 7th Dec 2023 in the afternoon through their app, upon calling the hotel they said to cancel booking and don't do any payments as it will be not considered as valid booking and I cancelled that booking and made no further booking from the app. I called on their customer support automated call to cancel my booking (as it is the only way to cancel booking) and they just gave a automated message on call " thank you so much your booking has been cancelled and refund will be initiated in the next 5 working days". Which I assumed was the case and after cancelling the app was also not showing my booking past details. I was in the impression that the booking has been cancelled and refund will be initiated. After few days when I called the OYO customer support that refund has not been initiated, they said as you cancelled the booking after 9 am on 7th Dec 2023 we cannot initiate the refund, But how can I Cancel a booking I made in the afternoon for the say day before 9am in the past!! they claim that they provide cancelation policy while cancelling but they will also say to cancel booking you have to call their automated calling system, which is not going to tell you about any policy or show you any policy. And after cancelation they will complete remove any kind of history from the app for you to see it.

This is complete nuisance when they are saying such unrealistic thing to do in termite get refund. according to they I should have gone in the past and cancel my booking by 9am 7th dec 2023 even before when I made the booking.

After cancellation they removed the whole booking history from their app and website and you cannot find any data or results nor they send any message regarding the refund.