[Resolved] Oyo Rooms — not refunding the amount

Nishi21Sharma

from Bengaluru, Karnataka

Address:

Patna, Bihar

I had booked hotel with oyo rooms in first week of jan for 5th march till 10th march and from 7th march till 10th march.

Just one week before the check-in oyo denied me check in stating reason as issue with property and moved my booking to another property.

After one day the other property also denied check stating reason as maintenance in property.

So i cancelled my booking with oyo. And now its been one month that oyo is not returning my refund of rs 20000/-.
It has been harassment for me to follow it up with them and they just do not give me any solution.

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Apr 26, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

OYO Rooms Customer Care's response We regret the inconvenience caused, Please share your booking ID/contact no. so that we could assist you here.

Regards
Team OYO

Mar 23, 2019

Updated by Nishi21Sharma I have two booking ID JVHT4716 and OUDV5426

Mobile number : [protected]

Verified Support

Mar 25, 2019

OYO Rooms Customer Care's response Hi, thank you for sharing the needful. Kindly give us some time to get it checked. ~Dk