[Resolved]  Oyo Rooms — not refunding the paid amount

Address:	110010
Website:	oyo

Dear sir/ mam
1) refer telecommunication with nitin (Operation), shirshir (Operation), kapil and harshvardhan between 7th december to 22nd december wherein we had booked a hotel named the kingdom at havelock island, from 7th december to 9th december.
2) i had informed mr harshvardhan before booking that the reviews of this hotel is bad so you are requested to provide someother resort/hotel.
3) mr. Harshvardhan assured us that this is the best property in havelock island and there will not be any issue.
4) on his assurance we paid the sum of 32 thousand and six hundred for two rooms and transportation.
5) on 7th december 2017 we went to hotel the kingdom where we found following issues
A) rooms were stinking
B) no arrangement of hot water
C) flush were not working in the bathrooms.
D) stains on bedsheet.
6) we informed the manager about the state of the room. After finding the condition of the room, he showed us other rooms which were far more worse than the rooms we were offered.
7) the bathroom was stinking so badly that even the manager refused to go inside. Even the bellboy was himself agreed that the rooms were not in state to live in.
8) after that we called up “oyo customer service” and informed about the conditions of rooms offered to us which were not worth living therefore we are checking out and please refund the amount.
9) since 7th december 2017 customer service told us that we are processing your case for refund but till date it has not been refunded.
10) mr harshvardhan has spoken rudely to me. He does not know how to talk to the lady.
11) being a regular customer of “oyo”. I have high regards for the functioning of oyo.
12) but it is a shame that how some of the staff of oyo is defaming oyo.
13) it is humble request to you to kindly refund an amount of 32 thousand as soon as possible.
14) waiting for positive and quick reply.

Regards
Neeru singh
Pkg-fqme7204