[Resolved]  Oyo Rooms — not resolved by oyo/resolved by booking.com - cancelled high-season 26 days' booking 18h before check in

I recommend to stay away from any oyo.
If you really have to stay in oyo make sure to go through booking.com to have professional support when problems occur.

I describe this so you can avoid similar situations. The solution was provided by professional booking.com.

On 29 oct booked through booking.com 1 bedroom apartment for 26 days, starting from 4 nov.
Payment was taken on 1 nov for full stay.

By 3 nov i wasn't contacted to confirm check in time or key handover. I called at 10:23am on provided number. I was told the check in is at the reception where i can collect the keys as well.

On 3 nov, after 7pm i received a call from oyo telling me that the apartment "has maintenance issue" and i cannot stay in it. The man on the call offered "upgrade": original 1bedroom, well communicated, in the central location - the "upgrade" was studio (Smaller) in the outskirts, with limited transport.
I refused.
I was then told that "our staff on the ground" will call me.

I was called minutes later by another man offering the same apartment again. I asked how long will the maintenance issue last as i couldn't believe it will last full 26 days. He couldn't say.
I refused offered apartment.
He offered another one - again studio, in a distance location.
I asked about centrally located, 1 and 2 bedroom apartments that appeared bookable, but was told "this is too high value..."

During that evening i was called numerous times, last time just before 23:00. I was offered the same studios again and again. At one point i offered to stay for 5 days in downgraded studio if i got confirmation i would be moved to 1 bedroom apartment then. They were not willing to honor this.

On 4 nov i asked to provide me with the official complaint procedure oyo follows. I was referred to booking.com.

On 4 nov, after 10am i called booking.com and described the situation.
Booking.com reached out to oyo directly and talked to some senior manager. This manager confirmed that i cannot stay in the booked place as it was overbooked.

After that i knew i can no longer discuss things with oyo and i followed booking.com procedure.

I received very professional help from booking.com customer service. I received all information how to proceed: as oyo didn't provide the same standard (Or higher) replacement - booking.com handled it.

I was booked into another, similar standard accommodation for the full duration (As per my original booking).
I am going to receive refund for what was paid for oyo as well as the difference between original booking and new booking.
I was relieved that i booked my stay through the professional platform: booking.com.

To sum up:
- i was lied to by 2 oyo agents about the reason for stay: maintenance issue vs real reason: overbooking (As confirmed by senior manager)
- i had my booking confirmed by oyo 28h before check in time to be called 18h before check in time to tell me that they cannot honor my booking
- i was lied that i will be "upgraded" from 1bd in the central location just to tell me that i was in reality downgraded to a smaller apartment in outskirts of the town
- oyo had their property listed with booking.com, however did not follow the agreement with booking.com: never informed booking.com that they cannot honor the booking for me, never contacted them to offer other accommodation but wanted to negotiate directly with me (Oyo should have talked to booking.com, not to me); oyo does not respect signed agreements with booking.com in those points
- any professional company has an official complaint procedure. Oyo does not have one. Instead they hide behind other booking platforms. This should ring a bell to anybody who is considering staying in any oyo properties

I strongly recommend to stay in other apartments and book through professional booking platforms and avoid oyo.