[Resolved]  Oyo Rooms — Not statisfied with the room which they had given

Address:	New Delhi, Delhi
Website:	www.oyorooms.com

Hi Team, I had booked room for my parents near Hazarat Nizamuddin station in hotel City Center inn from your customer care and they said that rooms were very nice with good ambience but I faced several issues and highly unsatisfied with your service the following issues which I had faced are: The contact details which was given in message which OYO room send to us was wrong . After calling 10 times to customer care and getting assurance that we will be getting new numbers of hotel via a sms, the numbers were not received ( from your end it may be not send). The hotel was in so much interior that it was very difficult to track . On going to Hotel we find out that there was construction going on in Hotel premises for renovation if this was the case you should have intimated us before hand itself. Overall my family faced lots of problem and haven't even stayed in that hotel . Kindly take some serious action so that your further customers doesn't get into such types of trouble. Reagard’s Harsh Vardhan Choudhary [protected]