[Resolved] Oyo Rooms — not yet received payment refund from oyo rooms

Bupathy Govindaraj

from Coimbatore, Tamil Nadu

Address:

560045

Hi team,

I have booked room for nov 9 - nov 10 stay.
They keep on shifting hotels because the hotel doesn't accept online payment.
Finally oyo accepted the issue and cancelled the room and stated that they refund the money which i have paid.
I got a email stating that refund is initiated and will get it in 7-14 days.
After 14 days also i'm not get the money.
When i reach oyo care, they informed payment team will reach you but still i didn't get a call from oyo payment team.
I need to know when i will get refund.

My booking i'd : urcs8921.
Amount paid : 1226.
Case i'd : 23529096.

Thanks,
Boopathi govindaraj.

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Dec 26, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2019

OYO Rooms Customer Care's response Hi Boopathi, we regret to learn about the discomfort you had to go through. We are getting this checked.

Regards,
Team OYO

Verified Support

Nov 24, 2019

OYO Rooms Customer Care's response We apologize for the inconvenience caused. Also, we have initiated the refund in your account. Our dedicated team has sent an email to you hope you will acknowledge the same. Let us know if you need any further assistance, thank you!

Team OYO