[Resolved] Oyo Rooms — Online booking cheating | |||
I have booked a room online on 26.01.16 early morning around 7 10am from 26th to 28.01.16. But the great cheating happened is the booking is made from 25.01.16 to 28.01.16. How is it possible that a person books from previous day? Even today anybody try at 7 20 am for booking from today to next three days, u cannot book room for previous day this morning, because there is no option of selecting previous date, even by mistake i[censored] do then also it will not go ahead for booking page. But when I booked for 26.01.16 to 28.01.16 oh they sent a sms saying you have booked from 25.01.16 to 28.01.16. And another cheating is that when I called and said problem, they said do one thing, you cancel the booking n then rebook, we will initiate full refund. So i cancelled n i got a sms that you will get refund of only Rs. 2519/-. They have not paid 1259/- from my 3778/-. When I called customer care they said you will get that also directly into your account... but 1 n half month passed I didn't get that amount. So Oyo is providing cheap rooms, I will say cheaper than all others in India. But at the same time looting cheating thousands of people n eating covering crores of peoples money. May this be noted by concerned departments and strict action/audits to be done in this section. Oyo Pl immediately deposit my amount back, if not I have to raise this in thru other ways on to each Indians/courts notice. Booking id- QAFK7491. And proofs available with me. C Vinod Kumar Was this information helpful? | |||
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint. Verified Support Mar 18, 2016 OYO Rooms Customer Care's response Dear Vinod,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue. Appreciate your patience and understanding in this regard.
Team OYO
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2 Comments | |||
Comments
Dear Deepshikha,
It's unfortunate that you had to face such a situation. We are looking into this right away and our team will get in touch with you shortly to discuss this further.
Regards
Team OYO
It's unfortunate that you had to face such a situation. We are looking into this right away and our team will get in touch with you shortly to discuss this further.
Regards
Team OYO
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Booking Id. BJUK6743