[Resolved] Oyo Rooms — only 50% fully covered by oyo
M
mohit123455
from Coimbatore, Tamil Nadu
Address:
Khairwal, Dausa, Rajasthan, 303303
I am at pondicherry now on[protected]. I was booked a hotel via oyo at pondicherry and also paid amount through oyo app. Hotel name is hotel auro. When i reached at hotel then they said we don't have any rooms right now. Then said plz cancil the booking. I contacted with customer care. And oyo manager said to me we will refund your amount and said sorry for your inconvenies. Then after some time once again i booked another hotel via oyo. When i reached at property then they are sorry rooms are not available. I call to customer care. They said we have arrange a call for your complaint. You will get a call from oyo as soon. I wait 2 hours for calls. But i didn't get any call after then hotel manager said to me just give 1300 rs we will arrange a room here and cancel your booking. I don't have any option. And i have booked a room manually. With rs 1300 rs.. Hotel name is puduvai inn guest house. After all i don't believe in oyo. You should change your motto.. Only 50% covered by oyo. I hate you oyo.
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Sep 16, 2019
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Aug 03, 2019
Updated by mohit123455 My first booking id is FAIQ7865. And second booking id is TLDK6250.
Verified Support
Aug 04, 2019
OYO Rooms Customer Care's response Hi Guest,
We regret that you are not satisfied with our services. We will get this checked with our team who will connect with you for your assistance at the earliest. Your patience would be highly appreciated.
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