[Resolved]  Oyo Rooms — Over Booking Hotel Booking ID KAMH4501

Hi I booked a hotel with OYO rooms for March 3rd and 4th for myself and my father. When I reached the hotel at 11pm at night the Hotel did not even have a board and it was not a hotel but a mansion built for bachelors that reeked of alcohol and smoke. And on top of that the person in the reception said "OYO has overbooked the hotel pls deal with OYO we have no part in it" And I had to put myself out there at 11pm at a place that clearly was not recommended safe for girls and keep calling OYO a thousand times so they can put me on IVR and then disconnect the call telling i have not selected the valid option. finally when I got hold of one customer care executive he was too busy putting me on hold for the next 10 mins while he investigates the issue and came back with the reply "Please wait for 24 to 48hrs as the hotel is not picking calls". Finally after putting up a fight with the executive for 30 mins he finally agreed to a refund and a gratification amount for the "INCONVENIENCE" caused and the they filled a ticket complain with the ID "[protected]" . Later after 48 hrs I got a email stating the refund has been initiated and no mention of the gratification amount and when I emailed them asking about it they simply stayed silent and no reply. To be honest this is not the first time that this happened to me. In my opinion OYO has the worst customer service and apps like makemytrip and airbnb, agoda are far far better that OYO.