[Resolved] Oyo Rooms — over rs 7000 deducted from bank account but oyo says payment failed.

 
1 Review
Delhi, Delhi, India
 Ashish7535 on Apr 20, 2019
On 20 april i tried to book a room using oyo. The first time i did it everything went through even my upi app showed payment success but on oyo it didn’t show up. I tried again and the same thing happened again.
Tried calling oyo customer care and they said they will arrange a callback but haven’t received any callback yet.
I an now stuck with rs. 7000 deducted and even not able to book the room.
Why should we consumers face problems due to these glitches?
This instance makes me reconsider using online payments methods or using even oyo at all.
Very bad experience and not expected from a company like oyo.
Let’s see if i will get the money back or it’s gone for ever.
Case id i was provided was: 14710950 and 14710982
Complaint marked as Resolved May 24, 2019

Complaint Status


[Apr 20, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Apr 21, 2019
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your details. Our concerned team will connect with you shortly.

Regards,
Team OYO
Verified Support
OYO Rooms Customer Care's response, Apr 21, 2019
Hi, as checked the needful has been done. ~Dk
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    Oyo Rooms - over rs 7000 deducted from bank account but oyo says payment failed.