Oyo Rooms — Overbooking, no room available after it was confirmed

Address:

O Hotel of Eureka Springs Arkansas

Booked thru Booking.com. received confirmation- not just once but several times, including the afternoon of my stay. Called on 9/30 Friday morning to confirm downstairs double queen as I would be a late check in with two elderly, mobile impaired seniors. Yes, everything good is the response, Received another confirmation that afternoon. Arrived at O HOTEL Eureka Springs Arkansas at 9PM and was told overbooked, no room available. I am very UNHAPPY to put it lightly. I had to go to another city and pay almost double the room rate just to have a place to stay. I am expecting OYO, the hotel, whoever to compensate me the difference in cost. Please contact me at 214.733.3883 or by email at [protected]@aol.com ASAP.