[Resolved]  Oyo Rooms — overcharged because they knew we didn't have other option

Hi, we stayed at oyo 29610 sanman regency, mysore on 11th of may to 12th of may 2019 and occupied 3 rooms. Booking was done under the name prasad khade, booking id sfcp6078. We were charged 2700 inr for each room for 1 night and 8100 inr in total. Looking at the conditions of the room, it should not cost more 1000 to 1500 inr per night. There was no hot water even after complaining several times, we were charged for a water bottle with 40 rupees per bottle which should have been free. We were given only one towel each room. The corridor was disgusting and had water and food spilled at places. There was no lift in the building.
After speaking to the hotel manager later, i got to know that oyo had asked them to increase the price of the room because of high demand.
We were traveling with kids and senior citizens, this stay has caused us major inconvenience and trouble. I want compensation for the trouble.
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Jun 16, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 15, 2019
OYO Rooms Customer Care's response
Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please share the booking id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk
May 15, 2019
Updated by Rashmi Kamble
booking ID SFCP6078, Contact Number [protected]
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