[Resolved]  Oyo Rooms — overcharged for a room key

Address:

Bangalore, Karnataka

I lost my room key of the room 105 of the hotel pride homes-phg (No. 6 & 7 dodennakundi, behind total mall bangalore 560037- karnataka - india) on 9th january, 2018. While checking out (On 11th january, 2018) the receptionist asked me to submit an amount of rs. 500 which they promised to return once they got back the key. I provided them with the number of the uber driver of the cab in which i left my key. Due to not being familiar with kannada language i requested the staff to contact the driver for the key. I also took a written note from the receptionist for the same.in case the hotel says that they did not get the keys i personally believe that charging rs 500 for making a duplicate key is too much and does not shows a professionalism on the behalf of such a renowned hotel chain. I would like you to look into the process and revert back at the earliest.