[Resolved] OYO Rooms — oyo 10117 spandan inn - not providing gst invoice
New Town, West Bengalkolkata, India
ShShBK on Feb 5, 2019
I checked-in spandan inn on 27-11-18. I was on official tour. During check-in i asked them whether they will provide gst invoice to submit to my company. Mr. Rajkumar was there in the reception. He told that it will be sent via e-mail after check-out on payment of the entire amount. I checked-out on[protected] and paid the entire amount through internet banking. I received only oyo payment receipt. I didn, t receive any receipt from spandan inn. I called ms. Papia sengupta (In-charge of spandan inn) regarding this. Initially she told she will give the invoice. Subsequently i emailed her. But there was no response from her side. Again when i called her she spoke very rudely and cut the call. She did not attend any subsequent calls or reply to any reminder e-mails. I escalated this to oyo customer care. But whenever i call they will tell that they will discuss with ground team. Till now i have not got the invoice. Feel really bad and dont feel like booking another stay with oyo. Never expected this kind of response from oyo.
Complaint marked as Resolved Mar 18, 2019
[Feb 06, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Feb 07, 2019
This isn't the experience we want for our guests. We'll look into this ASAP for you. Kindly share your booking ID/contact number with us.
Verified SupportOYO Rooms Customer Care's response, Feb 11, 2019
We really apologize for the trouble caused. We are getting this checked for you.
Verified SupportOYO Rooms Customer Care's response, Feb 14, 2019
Dear Guest, Our concern team tried calling but couldn't connect with you. Also, we have sent you an email along with the necessary details hope you'll acknowledge the same. Let us know if you need any further assistance.
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