[Resolved]  Oyo Rooms — oyo booked a hotel that does not exist!!! package id : pkg-vlsb8216

Address:

Pune, Maharashtra, 411014

We had the following major incidents during our trip:

1) the hotel mentioned in the package for day 4 on neil island (Dummy hotel) does not exist. The hotel number mentioned in the voucher is also wrong. We were stranded on neil island from 11 am to 6 pm, with small kids and senior citizens. We called multiple times to packaging support team during this time and did not receive any alternate booking. Finally when it started getting dark, we booked rooms in blue stone lodge on our own, after getting confirmation from packaging team that the amount will be refunded.

2) hotel rooms at ryan residency are twin occupancy rooms and not triple occupancy as promised. It was impossible to accommodate 11 persons with 3 rooms and extra mattress. We had to book an extra room for 3 nights.

It was discussed and agreed with ashok shah (Oyo packages relationship manager) that refund of amount rs. 17, 800 towards the above mentioned cases will be done to my account in 7-8 working days, but now its more than 12 days since i raised this concern and nothing happened.
Mr. Ashok is telling that amount transfer has been initiated but it seems to be a false information!