[Resolved]  Oyo Rooms — Oyo Booking done wrong by the Customer Service

Dear Sir / Madam,

I am writing to you to raise an issue about Oyo Room Bookings

The issue that I have experienced was as follows:

I had booked a room through customer service,[protected], and I got booked in the wrong hotel, very far (Mahasamund, Chattisgarh) from the place I was (Raipur Junction Station).

My Booking ID is - UPMB4049. Now, As I had paid while on the call with the Oyo customer support. I have attached the photo for reference. My UPI transaction ID[protected]oyorooms.[protected]@hdfcbank) on Aug 4th 2021 at 17:51 Hours. Deducted fee for the booking amount is Rs 2837.

However, I had cancelled the booking as the person had booked the hotel very far from the place I had mentioned. I have not yet received the money from Oyo. It's been 4 weeks now, I would like to know my refund status for the same and would like to process it this week itself.

Please do resolve this issue as soon as possible.

The solution I would want - Oyo should take the minimum amount as booking charge and the rest should be Refunded.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Viprachit Walkay

Booking reference: UPI Transaction ID[protected]

403, Rajguru Building, Narangi Bypass Road, Dongarpada
Vasai-Virar
401303