[Resolved]  Oyo Rooms — OYO booking ID : AZFL1880 - Not checked in - but amount not refunded

I would like to give a review on my worst experience that I recently had with OYO booking ID : AZFL1880 to start
HOTEL1:
we booked a accommodation with OYO 10237 Hotel Coco Heritage in North Goa for 4 families in 2 weeks advance. We travelled with family all the way to Goa for 12 hours drive and heard from the hotel that the rooms not available due to maintenance, they are very casually asking to share 2 normal rooms for 12 members, while we booked deluxe rooms ( as we have infants and small kids), so we left with no other option and called OYO support, they moved our booking to near by Hotel,
HOTEL 2:
We reached the place (after circling the place couple of times) by 11 in the night (with family/kids), this OYO Flapship 6956 Hotel Joaquim, Goa. ( the worst staff ever I saw), they are treating customers like no humans and what irritates more was the attitude of the front desk, not allowing to park car for a minute to speak to front desk, asking to park car in paid parking and come. They are completely money minded we paid for our booking in advance for all o[censored]s, even then asking money for infants/kids below 5 years as well. Our families are not comfortable in staying there, because of front desk attitude, so we asked OYO support to move booking to other Hotel.
Actual drama start:
No the front desk person donot want us to move the booking, he make checked – in status in tool, so the booking cannot move, in parallel OYO confirmed that they are moving booking to Elvin’s palace, so we left the place and we came to know booking not moved after reaching Elvin’s palace, by the time our kids exhausted, so we paid and stayed there ( not used booking).

Next day, when we called OYO support, HOTEL2 manager said we did not stayed, BUT NOT READY TO REFUND, as he said rooms were vacant, this is not our problem ( should be between OYO & HOTEL)


We did not choose the HOTEL

We did not checked in

HOTEL frint desk demanding extra money ( above booking).


Finally OYO not refunding the amount, as HOTEL enabled checked in status.

Not sure what kind of support OYO has, they are more friendly to Hotels than customer, I am thinking to take this forward with consumer court.
This was happened on 5 th and 6th OCT 2022
OYO main booking reference: AZFL1880
Ticket IDs : [protected]
Ticket IDs: [protected]
Ticket IDs: [protected]