[Resolved]  Oyo Rooms — oyo booking in taj residency mangalore

Address:

Near Indira Hospital, Falnir Road, Mangaluru, Karnataka 575001, India, Dakshina Kannada, Karnataka

Payed online for booking number ACOQ2951 to Taj Residency Mangalore.

Reached Taj Residency at 9:30pm with 3 senior citizens, a kid and a handicapped mentally ### person in my family. The in-charge in the hotel refused to give us a room stating they don't accept online payments made to oyo. I called OYO customer support from 9:30 to 10:45 more than 6-8 times and every time the customer service person said they will put me to the escalation team and put me on long holds with no further action. There were also cross connections from Shimla and other places were people had similar issues with OYO.

I had to pay 2600 against the initial 1803 that oyo had promised, to stay in the same accommodation as I could not shift with my family as it was already very late.The hotel did not give complimentary breakfast nor wifi as promised too. Also they refused to give us a bill stating we needed to pay them 4000rs as GST would be included. This was not informed to us at checkin.