[Resolved] Oyo Rooms — oyo cancel my booking and did not refund

[Resolved] Oyo Rooms — oyo cancel my booking and did not refund

W Warina Hussain

I have booked hotel from oyo app and paid rs2384 through debit card when i visit hotel to check in they said that your booking has been cancelled so i have to book again on that same day and paid cash and complain this to oyo customer care they said they will refund in 14 working days its been 20 days now i called many times after 14 days they said to wait more 24hours more 1 day its been 20 days now i will never pay online through oyo now if i wont get refund i will lodge cheating case to oyo now i didnt cancelled my booking and i have to wait for my money to come back are you serious? Its like i am begging to oyo for money they dont refund they cheat i will wait for more 2 days i have prove in mail and call records Was this information helpful? No (0) Yes (0)
May 4, 2020 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Apr 03, 2020 OYO Rooms Customer Care's response Hi, We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better. Regards Team OYO
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Comments

Manikanta Demphi

Ground floor WiFi not working from last 3days iam keep asking supervisor and manager there are not responding properly still now was not done we need do work from home... please resolve as soon as possible...

OYO Rooms Customer Care's response, Apr 8, 2020

Verified Support

Hi Manikanta, We apologize for the inconvenience caused. Kindly help us with your booking id or contact details, so that we can assist you in a better way. ~ Anaya.