[Resolved] Oyo Rooms — oyo charging multiple times for one booking

D. Aurora

from Bengaluru, Karnataka

Address:

Gurgaon, Haryana

I booked a room with OYO for Feb 11 and 12th. Upon checking my credit card i noticed that OYO had charged me twice under OYO Rooms and once under Oravel Stay Pvt ltd. Thats 3 charges for the same rooms. They repeated the same for the 12th. Upon calling them, the customer service advised me that it was due to a system glitch and the charges will be reversed. I haven't see any reversal. I don't know what kinda glitch they have whick knows how to overcharge but never misses to take payment

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Mar 22, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2019

OYO Rooms Customer Care's response This isn't the experience we want for our guests. We'll look into this ASAP for you. Kindly share your booking ID/contact number with us.