[Resolved] Oyo Rooms — Oyo Cheated Me

Venugopal PA

Nov 3, 2021

Address:

22nd Cross, Sector 2, HSR Layout

I booked Baga Resort Dezy in Goa and after reaching there found there is no property at the location or anywhere nearby, after calling customer care they could not contact the property and did not give me the no either, after making several calls i got the refund initiated and got on Rs. 4275 but i paid Rs. 12854. I had to wait for 2 hours on the road with my family to find another place. OYO is a fraud company they are cheating people like me and putting us thro so much of hardships. I will take legal action and claim for compensation for the mental trauma me and my family went thro after driving 650 kms from Bangalore. How can they take booking and payment when they haven't checked the Physical presence of the property. The customer care no is so diffcult to get thro. This is a FRAUD COMPANY

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Dec 18, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2021

OYO Rooms Customer Care's response Hi, this is certainly not the experience we want you to have with us. Please share your booking details via direct message to get it checked and assist you further. ~Team OYO

Nov 14, 2021

Updated by Venugopal PA Booking ID: Z0390124

Verified Support

Nov 15, 2021

OYO Rooms Customer Care's response Thank you for the relevant details. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Verified Support

Nov 15, 2021

OYO Rooms Customer Care's response Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us. ~Team OYO