[Resolved] Oyo Rooms — Oyo confirmed booking while hotel has no room available and is denying booking

sobu86

from Hyderabad, Telangana

Address:	Lucknow, Uttar Pradesh, 226016
Website:	oyorooms.com

I have made a booking with OYO rooms for Ranjhana Heritage Hotel, Vikrant Khand, Lucknow, U.P.
Luckily i checked with the hotel a month in advance and he simply said he has the booking request from OYO but he has no rooms available for the date.
OYO customer care repeatedly is telling me that the booking is confirmed, i believe simply by checking their online records.
On one of the calls, I was asked why are you even checking with hotel when OYO has told you that the booking is confirmed. I assume i should wait for the booking date and then call OYO from the street while the hotel denies me entry for my booking confirmed repeatedly by OYO.

Booking IDs
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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO