[Resolved] Oyo Rooms — oyo customer care - bad experience
Delhi, Delhi, India
AnAnjali Batra on Jun 19, 2019
From where I should start. You are the worst company which my first experience was worst. Through your portal, i have booked the hotel pinegrooves inn, Kasauli for one night i.e. 14 june to 15 june which the confirmation copy i recd. in my mail.
But to the very surprising, the hotel pinegrooves inn, kasauli had just denied to us on 14th June 2019 at 12.00 noon that we have no booking at their hotel. Also very clearly they stated that oyo has no dealing with us as they have not paid to our hotel for the last three months.
What the hell you are doing your business by making your customers fool? I must say the experience which my family has to bear just because of your customer team is bull [censored]. You have no right to doing this business when u have not given any support and satisfaction to your customer.
I just want you to wind up your business. Learn from other sites and then come to this industry of hotel booking.
Complaint marked as Resolved Aug 1, 2019
[Jun 19, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Jun 20, 2019
We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Kindly share the requisite booking details with us.
Verified SupportOYO Rooms Customer Care's response, Dec 03, 2019
Hi, we apologize for the upsetting experience and we are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the booking ID/contact details so that we can assist you in a better way. ~Dia
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