[Resolved]  Oyo Rooms — oyo denied shifting and forced me to stay in dirty hotel, not returned prepaid amount.

Extremely bad experience at oyo flagship 15122 [booking id=jzhv7563]. I requested shifting immediately after check-in due to following issues;

1. Room was smelly and dirty with small insects.
2. Toilet fixtures were decade old and broken. Toilet seats were also broken. Water tapes are rusty and leak.
3. No hot water etc.

But oyo engaged me on several calls & then denied shifting. Oyo denied to return prepaid amount & even charged me for whole day @ 50% extra than regular tariff. I have booked for three nights but they have not returned booking amount even for next two days and told me that the amount for next two days will be returned in 7-14 days. They did not asked for my bank details and told me we will ask once we settle this issue.

Their customer service executives told me they cant do any thing and shifting depends on ground team.