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Oyo Rooms — OYO fraud

I have booked a hotel room in vijayawada with booking id: YLCW5941. I have paid Rs. 150 to confirm booking and the payment is confirmed. After 1 hour I got a call from mobile number [protected] to pay the remaining 449 and they have provided the mobile number [protected] to pay through Google pay and I have paid the amount, but I got a doubt when they asked me to share the screenshot of the payment. I have called several times to OYO service/sales section and they told they have raised the issue. But no response till now. I got the fraudster name and email I'd from other sources. If the problem is not resolved from Oyo's end, I will approach the cyber crime section regarding the fraud. The issue is not about the money but how the fraudsters came to know about my mobile number and regarding my hotel booking details. Make sure the issue is resolved.
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OYO Rooms customer support has been notified about the posted complaint.
May 28, 2021
Updated by Rishika1999 I am attaching the screenshots of payment made

Verified Support
May 30, 2021
OYO Rooms Customer Care's response Dear Guest,

Our concerned team tried calling twice, but couldn't connect with you. Please share your email ID and alternate number so that we can assist you further.

Regards,
Team OYO
May 30, 2021
Updated by Rishika1999 [protected]@gmail.com and contact number [protected].

You said you can't refund the money, but how our information regarding booking has been shared to unknown persons. Please provide us the agent name has made that booking, we will proceed legally through police complaint.
Verified Support
May 30, 2021
OYO Rooms Customer Care's response Dear Guest,

We believe our concerned team has contacted and communicated the needful. We assure you for a hassle-free stay experience in the future. Please let us know if you need any further assistance.

Regards,
Team OYO
May 31, 2021
Updated by Rishika1999 Yes, we need your assistance. Tell us the name of the agent who booked the room (whom we talked first while booking). We will proceed legally
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Dear Guest,

We understand your concern regarding the payment for the booking. Rest assured, we'll get this checked and connect with you soon.

Regards,
Team OYO
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