[Resolved]  Oyo Rooms — Oyo fraud & pathetic customer service

Address:	Gurgaon, Haryana
Website:	www.oyorooms.com

OYO is a cheat organisation. I am a frequent traveller and sometimes cross cities at night so need an accommodation that is best suited with my budget. I had booked with OYO many times in the past but it has never been so aggravating or frustrating. I made a booking with OYO on 25th Nov around 3PM for the same day check in but as I was travelling, due to traffic I reached the property around 11PM-11:30PM. I was not allowed to check in as the ID was carrying was of a different city but was within 2hrs or drive. I tried explaining at the property that I have already paid advance and as I am travelling the address for which I am showing the ID proof will be totally out of my route. The person at the property was not ready to understand anything and asked me to speak with OYO. I called OYO and complaint while I was at the property. The representative spoke with the person at the property and tried to convince but that person still didn't listen. I asked the representative to transfer the call to a Supervisor or a Manager. I was kept on hold for approx 15mins in that 50mins duration call and then my call was disconnected. I was so tiered that I didn't wanted to waste my time calling them again to I went to a different hotel and paid again. I filled a written complaint to OYO through email mentioning everything along with an audio recording of what has happened with me as I record all my calls due to my profession but there has been no revert. Only revert I received was that someone will get in touch with me but no luck till now. I have't got my money yet and I need compensation for the mental harassment I had to go through due to OYO. I am ready to take legal actions against them if guided. Please help!