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[Resolved]  Oyo Rooms — oyo got me in trouble by wrong info

Hi,
I booked a hotel at oyo with booking number hfta5284. When i reached the hotel they refused about any booking. They said our tieup with oyo is already expired and the hotel is fully booked so we can't provide you the room. The weather is stormy here. Now i can't go outside to find other hotel neither i can stay here. Oyo fully screwed me up. I have my wife and my 1 year old child with me.
Oyo customer service helpline also not responsible properly. They said they are connecting with seniors and put me on hold for more than half an hour but still no one come up there.
Complaint marked as Resolved Jul 5, 2019

Complaint Status


[Jun 02, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response Jun 02, 2019
We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. We'll get this checked. Appreciate you patience.
Verified Support
OYO Rooms Customer Care's response Jun 02, 2019
Our concerned team tried connecting with you but we couldn't connect. Let us know a convenient time/alternate number to call.
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    Customer satisfaction rating
    81%
    Complaints
    3821
    Pending
    225
    Resolved
    3046
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002