Oyo Rooms — Oyo hasn't refunded my money yet

Oyo Rooms — Oyo hasn't refunded my money yet

P P S Roy Sep 25, 2022 Oct 1, 2022 This thread was updated on Oct 1, 2022

My refund has been initiated by OYO customer service but it has been more than 10 days that i haven't got my refund. After reaching the hotel i was denied check-in and i contacted the customer service through the OYO APP as well as through call. The customer service personel tried to solve the problem and initiated the refund. After providing my account details the refund was initiated on 14th September but it's been more than 10 days and i haven't received the refund yet! Please help! Ticket ID - [protected] Booking ID - YJIW5271 +1 photos Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint. Sep 25, 2022 Updated by P S Roy Now when i try to call the customer service, they seem to have blocked my number...i can't get through to them.. Sep 28, 2022 Updated by P S Roy Today i got an email about the refund status. My Booking has been canceled and i had paid in advance but still they are not willing to refund the amount! This is absurd! After Booking a hotel from their app and paying in advance i was firstly denied entry, then after getting promised for a refund they are not refunding me the amount. Please give me justice! Oct 01, 2022 Updated by P S Roy Oyo still hasn't solved my problem yet. When i try to chat with customer service on the app they ask me to call..after that when i call i can't reach the refund team..my call is just put on a loop! It's been more than 2 weeks now!
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