[Resolved] Oyo Rooms — OYO have worse services and cheated

Saumil.149

from Ahmedabad, Gujarat

Address:	400027
Website:	www.oyorooms.com

Very poor experience with oyo. We were 20 family members booked with oyo hotel in mumbai, booking id iexz8309 hotel plaza 484 17th and 18 june. We booked 7 rooms with single bed and extra bed. As per picture shown in oyo website was very nice bed rooms, but in actual it was very small confined room, room have very narrow space, somehow extra bed adjusted.

Have reported to oyo customer assistance by multiple times to change the rooms or cancle booked, but they ignored and forced me to stay with the condition.

My oyo registered no. Of complaint id : [protected].

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Jul 25, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2017

OYO Rooms Customer Care's response Dear Guest,

Our sincere apologies for the trouble caused. This is certainly not who we are and my team is in touch with you regarding your concern. Be rest assured, we will fix this for you.
We'd appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Jun 22, 2017

OYO Rooms Customer Care's response Dear Guest,

We believe our team had a word with you and we hope we were able to address your concern. We sincerely regret the inconvenience caused and we assure that the necessary actions will be taken. We hope you will give us another chance to host you.

Regards
Team OYO