[Resolved] Oyo Rooms — oyo hotel denied for check in even after fully prepaid and confirm booking.

gagan2299

from Agra, Uttar Pradesh

Address:

Aligarh, Uttar Pradesh, 202001

I booked a room in oyo 22501 Hotel Hill Look Near shree rang Mall Gandhinagar. When I reached for check in the hotel manger denied for check in telling that we had payment issue with Oyo . I called Oyo Custmer care they also make me foolish for 2 hours by holding my call for 15-20 min every time when i call to resolve this issue and no help for any one. I have already paid full payment for this booking made by oyo android application . booking status also shown confirm booking. oyo custmer care and hotel manager make me foolish and disappoint by this way . Totally Disgusting . So i want to complaint against oyo for making me foolish and fraud with me.

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Aug 15, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2019

OYO Rooms Customer Care's response Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please share the booking id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk