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Oyo Rooms — Oyo Hotel does not have basic car park

Address:OYO Flagship Laxmi Residency 38389, Market To Gunj Road, Market Road, Karimnagar

We booked two OYO Rooms ( UDYG1950- OYO Flagship Laxmi Residency) and upon reaching there we were shocked to see that the Hotel is right in the middle of a Vegetable market, where traders come to sell their Vegetables at midnight 1.00 am.
And further there is no carpark available at the Hotel, and that we will have to park the Car 1 km away from the Hotel.
Upon trying to contact the Customer Service there is no proper response and we were told to be on the line for more than two hours.
Now I receive a mail saying that I did not show up at the Hotel and that there will be no refund.
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Comments

Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team Oyo
Reply
Dear Adithya,

We believe our concerned team has contacted and communicated the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO
Reply
Adithya Dodla's [Complaint's author] reply, Jun 15, 2023
While you said that car parking is not available has been clearlu mentioned, I have a screenshot of the same hotel showing a parking facility
In many websites, the same hotel shows parking available but the Customer Support says otherwise, please see attached.

Reply

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