[Resolved]  Oyo Rooms — Oyo inappropriate business practice

I am giving 1 star rating as I can’t give 0 rating .Oyo is truly unprofessional, boycott it. I made hotel room booking before 3 to 4 days of check-in with full amount paid in advance. On the day of check-in while visiting hotel, property owner says Rooms are sold out. Even though i had advance booking. And then took 4 hour to get connect with oyo cuctomer care and they were not able to provide any alternative hotel for stay. After 4 hours of call with approx 8 different customer care executives they said we can’t do anything and will refund you amount. During Christmas week how the hell i get on spot hotel booking if oyo being a hotel chain unable to book hotel for me and refund of same booking amount is not going to worth it. Such a pathetic experience with oyo. I don’t know what kind of business model is follwed by oyo because after bookin with advance payment at oyo application, propery owenr is declining the reservation this seems no proper synchronization with property owner. It’s better to close business if you are unable to manage and giving customer such a pathatic experience .