[Resolved]  Oyo Rooms — Oyo just don't know to keep their words

I did the booking in july for darjeeling through oyo. They asked me to pay 14k to confirm the booking, i paid it immediately. But till i pay the money i received so many messages that make the payment to confirm the booking.
I cancelled the same booking on 5th oct.'16. Oyo guys committed me it will be refunded in 7 days. Oyo service is so cheap that money is not yet refunded. Its almost 20 days. When i call to their csc or the escalation department they just keep call on hold & don't bother to speak to customers. When i spoke to mr. Singh from escalation dept. He committed me that refund will be done in 2 days but the poor guy did not do so.
They are so prompt to take the money but when it comes to refund they don't even speak to customer.
In the morning i called them for the same they said our escalation dept. Will give you call back ; its 5 in the evening still i din't receive any call from their side.
Oyo is super cheap. I would suggest just don't prefer to book through oyo cause they just want money and don't want to give service.