Oyo Rooms — Oyo Looting People's Money

Address:

Ground Floor-001, MAURYANSH ELANZA, SHYAMAL CROSS ROAD, NR. PAREKH HOSPITAL, SATELITE AHMEDABAD Ahmedabad GJ 380015 IN .

Booking ID XTYH4513
On a recent trip, I decided to book a hotel through the "OYO Hotels" online app. After browsing through the options, I found a hotel named "OYO The Avenue Residency Near Leisure Valley Park" that seemed to be conveniently located and within my budget. The app asked for a prepayment of Rs. 532, which I made through UPI mode to confirm the booking.

I traveled to the hotel, which was approximately 5 kilometers away, by auto. However, upon reaching the hotel and presenting my booking details, I was shocked when the hotel staff denied me the booking. They informed me that they did not have any rooms available at the price I had booked and demanded an additional payment of Rs. 1200 to provide me with a room. I was taken aback by this sudden change and felt deceived as I had already paid the prepayment and relied on the confirmation from the OYO app.

Considering that I was in a different city and traveling alone, I was left with no choice but to pay the extra amount in order to secure accommodation for the night. It was distressing to be put in such a situation, where I had to pay more than the initially agreed upon price for a confirmed booking.

To make matters worse, when I raised the issue with OYO, they were unhelpful and provided me with a meager refund of only Rs. 132, which was far less than the additional amount I had to pay to the hotel. This left me feeling cheated and dissatisfied with the services of both OYO Hotels and the hotel staff.

As a consumer, I feel that I was subjected to unfair treatment and misleading information by OYO Hotels and the hotel staff. It was extremely inconvenient and financially burdensome to be forced to pay an additional amount at the hotel despite having a confirmed booking through the OYO app. The uncooperative attitude of OYO in resolving the issue and the inadequate refund offered further added to my dissatisfaction.

I believe that OYO Hotels and the hotel staff's conduct was unethical and violated my consumer rights. I am seeking assistance from the consumer forum to address this issue and seek appropriate resolution and compensation for the inconvenience, financial loss, and mental distress caused by this experience.