Oyo Rooms — oyo not refunding my amount, which was assured by oyo manager

Address:

Lucknow, Uttar Pradesh

As on 20th september 2019 at around 10:40pm (Late night), i was booking for 2 rooms for 3 persons on oyo for period 21 september - 23 september, but by mistake it was booked for period 20 september -22 september (Booking id:
And also done the online payment for the same.

I realised the mistake and i called to oyo customer care at around 11:20pm (Late night) to request to change my booking period to 21-22 september.

Customer care executive has listen my concern and transferred my call to their guest experience manager (Ms kiran_457427_tm).

Ms kiran_457427_tm (The guest experience manager) has confirmed me that modification of booking period is not possible. Further she informed me to make another fresh booking for the required period (I. E. For period of 21-23 september) and make the online payment then call to oyo customer care and share your both the booking details. Our executive will initiate the cancellation for the previous booking (Booking id: abye7641) as well as will process the refund of whole booking amount without any deduction.

I disconnected the call, immediately done another booking with the same details for the period of 21-23 september and made the payment as well against the booking id :mgey9563.

Again i called to oyo customer care, at around 12:05am midnight (21-sep-2019) and provided the details of both the booking and requested him to initiate the cancellation and refund of my whole booking amount of booking id :abye7641. He assured me that, he is initiating the cancellation & refund for booking id :abye7641 and will get a confirmation call from oyo.

Later on in the morning (21-sep-2019) i got a call from oyo and executive has informed me that, as per oyo policy no refund is possible for booking id : abye7641.

Again at around 3:30pm i got another call from mr jaikishan mishra (41317_tm), who has listen my concern and also assured me that the needful will be done. He has also confirmed me that he is escalating this case to concern team and team will check and audit the recording of telephonic discussion and will provide me solution as per the commitment done by oyo guest experience manager on phone.

After that i called many times to oyo customer care and even i received multiple calls from oyo executives, but every time oyo executives are saying me that 'sir you have already checked-in to hotel and also checked out on 22-sep-2019, so refund is not possible as you have already stayed in hotel, and they are not ready to listen my concern anymore'.

Even i written multiple mail to oyo escalation department ([protected]@oyoroom.com), but no one even bothered to acknowledge my mail.

This is the worst experience i have faced during last 7 days with oyo services.

Now my concern is i want refund of full booking amount (Rs : 3559/-) paid for booking id: abye7641.

Kindly do the needful regarding the same and refund me my booking amount of rupees 2559/- at the earliest.

Waiting for your positive response.

Regards,
Shafique