| Address: | OYO DREAMLAND HOTEL ,IN FRONT OF CST ,MUMBAI |
| Website: | Oyo official website and app |
Dear Sir / Madam,
I am writing to you to raise an issue about: Oyo Room Bookings
The issue that I have experienced was: My dreamland Hotel mumbai was booked, but the hotel said no booking was shown to them by oyo, but I got confirmed mesg from oyo, already prepaid.
Now hotel is again asking for money,
...
Some answers for your understanding---
Who did you speak to?
Customer care
What phone number did you call them on?
[protected]
When did you speak to them?
24/04/2022
What did they promise?
They will transfer call to service teams . But I was on line for about 2 hrs, talked with 5 customer care, but no one answered.
It occurred on: 23/04/2022
Yes, I need refund for my online transaction
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
Pinturaj Sahu
Booking reference: LZ9P4691
:
Accommodation booking was not shown at hotel
The hotel I prebooked and prepaid 738 rs .booking was not there with dreamland Hotel mumbai. They asked to pay again at the hotel where leaving out. So I had to pay amount two times 738 in online prepaid transaction to oyo and at the hotel during checkout. Now, I need refund from oyo for online transaction but they are not responding. Neither customer care is providing any solution. He kept forwarding calls for 2-3 hrs with no-one to provide solution for my genuine problem. Please do needful sothat I can get refund for my online transaction from oyo. You can contact me for further details on [protected].MY name is PINTURAJ.
Address of hotel where it happened
Mumbai dreamland Hotel. My living address is reliance greens jamnagar gujarat. I did a booking with oyo for mumbai oyo dreamland Hotel for which I have attached proofs.
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