[Resolved] Oyo Rooms — Oyo pathetic app

diks05

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	WWW.OYOROOM.COM

Firstly they have charged 4k for 1k room and we have choosen balcony room but due to traffic we had reached late so the oyo room people have sold that room in higher price and gave us very normal room and then we had booked 2 rooms and we were with family so they have given one room in ground floor and one room in 2nd floor. when we called oyo room they said we cant do any thing . and then they started fighting with us . worst app to use . Will never use it again. pathethic. customers should fight against it and they should close this app. as it make travellers suffer a lot.

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Feb 25, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Kindly share your booking ID or contact number. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Verified Support

Jan 20, 2017

OYO Rooms Customer Care's response Dear Guest,
We understand your disappointment and wants to resolve this for you. My heartfelt apologies for the trouble caused to you. This is not who we are and to look into the matter, we will be needing your booking ID. We request you to please share the same so that my team can get in touch with you.