I've a booked a Oyo hotel ( booking I'd is KR0N2071 ) .on The booking payment of 791 rupees was made. But when reached hotel, the receptionist asked for more money than mentioned on Oyo. So I decided not to check in and went on to cancel my booking and requested a full refund. After some time they updated the refund status ' under process'. The next day they updated the refund status to " refund successful through original mode of payment". Then checked out my bank account and no money has been refunded to my account. I waited for some time but still no refund has been. Then I called their customer care executive and told him everything. He constantly argued with me that the refund has been done but I told him that I have proof of my last ten transaction. After hearing that I have proof regarding the matter he hesitated a bit and told me wait stay on the line and swiftly disconnect the call. I went on to call a several number of times and the same thing happened over and over again. Still no money has been credited to my account Nd i think they are doing this on purpose. I just want my money back that is all. Thank you.
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Nov 8, 2022
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2022
OYO Rooms Customer Care's response Hi, as checked with our team, the refund was successfully initiated from our side on 19/08/2022 with BRN:[protected]. Request you to kindly check with your bank once.
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