[Resolved] Oyo Rooms — oyo room advance booking not refunded

Atifmalik962

Address:

Rajouri, Rajouri, Jammu and Kashmir, 185131

Case id: 25328119
Booking id :cqfh5024
Transaction id : jd945r4xmnxmev99pvdwasfi. On 28 of dec i booked krishna hotel. Rooms ws unzvialable iws shifted to another hotel. I ws being told to pay full payement. U will get refund. Till now i hvnt got any payemnt
I want refund imeddiately otherwise i will move towards consumer court
Booking id : alpf3841
I paid full for this hotel. But didnt get back my refund of previous hotel. Please iniate refund my money

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Feb 8, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

OYO Rooms Customer Care's response Hello Atif,

We don't entertain such treatment with our guest. Thank you for bringing this to our notice, our team will get back to you and we'll make sure that all the necessary actions are taken by our partner in order to fix this from their end.

Thanks & Regards
TEAM OYO

Verified Support

Jan 08, 2020

OYO Rooms Customer Care's response Hi Asif,

We worked on the concern raised and have communicated the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance, thank you!

Thanks & Regards
TEAM OYO