[Resolved] Oyo Rooms — OYO Room booking Refund Issue

[Resolved] Oyo Rooms — OYO Room booking Refund Issue

N Natarajan Muthu from Chennai, Tamil Nadu Aug 20, 2020

Hi Team, I made the booking in wrong date. So i called Hotel Manager ([protected]), As per his advice, I cancelled the booking within 10 mins . OYO is not ready to refund the amount which i paid for the hotel. Even i talk to Hotel Manager, They marked as "No Show" . They also initiated the concern behalf of me.OYO Help Desk is not ready to take the refund request. Kindly do the needful for the same. Attached Screenshot For your kind investigation. Booking ID :- FIUQ2910 OYO 6869 ECR Grand Residency Regards M.Natarajan [protected] +3 photos Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 21, 2020 OYO Rooms Customer Care's response Dear Guest, Thanks for letting us know your concern regarding the refund. Rest, assured, we'll get this checked and connect with you soon. Regards, Team OYO Verified Support Aug 23, 2020 OYO Rooms Customer Care's response Dear Guest, As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. Regards, Team OYO Verified Support Dec 06, 2021 OYO Rooms Customer Care's response Hi Natarajan, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue. ~Dia
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Comments

Mani Wadhwa

Dec 3, 2021

Hi Team,

I made the booking in my preference hotel but as per your issue you changed my booking in another hotel which I would not like to stay. Then i raised cancellation request. But till now I didn’t received my refund amount. So kindly confirm your TAT.

Booking Id:- Z0FG0558

Regards
Mani Wadhwa

OYO Room booking Refund Issue - Comment #3927925 - Image #0

OYO Rooms Customer Care's response, Dec 6, 2021

Verified Support

Hi Mani, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue. ~Dia

OYO Rooms Customer Care's response, Dec 6, 2021

Verified Support

Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Dia