OYO Rooms Complaints & Reviews

I booked a room and paid the amount online but the room got cancelled by hotel or oyo, when I called to customer service, the agent assured me that I will get my refund in paytm wallet and he asked me the otp I received that time. I was on call so couldn't see properly that it was the paytm otp and I told him in hurry. He just got access of my paytm and withdraw the refund I received. I called to customer care again and again for complaining about that agent but nobody redirected me to their manager and just disconnected my call. I know the name appears in their genesis( software) that at this time who did conversation with that specific phone number. Kindly help me to get my money back and take action against the person.

I booked a hotel from oyo with booking id ycsh4370. A guy called me who had every details of my booking, email id and everything asked me to pay 7733/- instead of 9733/- to get an additional discount. I even asked him whether he is from oyo, he gave me all the details of the booking and asked me to pay on [protected]@ybl 7733/-. His name on google pay showed ranjeet nishad and hos phone no. Is [protected]. I want my refund processed or will escalate the matter on social media about the privacy issue.

I have been scammed by oyo by help of thier customer care executive. On5th Sept, 2020 I made a call to the oyo customer care for a booking in Odisha, for which they helped for my booking and asked me mode of payment? I told online, then the executive gave me an offer that if I pay online, the room which was costing 8k, will cost m 5k so i agreed. Meanwhile I got another waiting call from +91 [protected], who claimed to be oyo executive "Vikash Yadav" who told me just now you booked room and choosed to pay online. I am sharing you a link pay via that as I am the executive and can avail more discount of 700, so you have to pay 4343 only.
I made the payment to upi- [protected]@ybl. Post which the executive number was off and I was blocked from his WhatsApp.
I called customer care, they told it was a fraud and it will cost you 8k only. They replied no sir it is not possible and our executive wouldn't have told you anything so and they asked me to pay 8k again to confirm the booking.

Today i booked a hotel through oyo app in guwahati beltola, and soon as i booked, one guy saying he's from oyo helpline call me up and said that if i make payment through online before arriving hotel then he'll get me a discount of 20%, i refused at first and told him i'll pay only at the hotel but he keep on forcing me and gave me a upi ([protected]@ybl) address which he told me to transfer, so i transfered through g-pay (Receipt attached) id - [protected]. After a few mins later he call up again and said the money is gone to another gateway and refund is in process within 1 hour but in order to get the refund i have to pay the same amount again to another upi address which i refused and as soon i reached the hotel it was so horrible, and the place was not even a hotel it was an inn with only 3 rooms that too toilet not attached. God knows how did oyo manage to take those rooms under oyo.
We immediately leave the room and checked in booking.com to a better one.
Now this guy claiming to from oyo said that he will not return the money unless i checked in oyo and pay the amount or i have to pay gst and cancellation fees 2271/-.
Now tell me oyo what is this behaviour whom do i have to trust.
Kindly do as needful

I had booked an oyo room in oyo 35766 hotel grand inn for two nights from 19th march, 2020 to 21st march, 2020. As per the government of india's strict lockdown began from 21st of march, 2020, all the hotel rooms has to be vacant and oyo started vacating the acquired rooms by assuring that the amount will be reflected in the customer's very soon so i left the hotel on 20th march, 2020 but till now there is no any refund initiated from oyo and there is no response from oyo customer service. I request you sir to please look into this matter and initiate the process

Oyo 66350 hotel space setter 84, KIIT Road, Chandaka Industrial Estate, Patia, Bhubaneswar, Odisha 751024.
They took cash only for my stay between 31/08/2020 and 01/09/2020. They did not provide me with a receipt or a bill of my stay. They had informal transactions with me and I could see for other customers too. I had to dial 100 but I was not given a report number.

The incident took place on august 31st. I had booked a hotel room with oyo rooms. The name of the hotel is

Oyo 39950 a. K. Residency
(Address:
115/b, thanisandra main rd, sampangi rama nagar, ashwath nagar, sinthan nagar, bengaluru, karnataka 560045).

I had booked from 31st august, 2020 to 15th august, 2020. The booking id is jzim6049. The amount had come out to be rs. 15, 396. I had payed to oyo using upi payment method through their app. Once i reached the hotel, the receptionist and afterwards the manager, informed me that they did not take payments from oyo (There is some riff between oyo and hotel owners which is none of my concern) and if i wanted a room, i needed to pay them directly. This is in the middle of a pandemic. Seeing no other choice, i payed the hotel the same amount of rs 15, 396. The payment was done to ashok kumar, the owner of the hotel.

Since then i have been trying to contact oyo to get my refund to no avail. They keep routing me to one or another place for my refund. I have contacted oyo multiple times, complained multiple times to no avail. The ticket id for the complain of double payment is [protected]. It would be great if this issue is resolved as soon as possible. I would be highly obliged.

P. S. : i had left the hotel on 7th august, 2020. So oyo refunded me for the
Rest 8 days. The issue is only related to refund for double
Payment. The upi transactions receipts screenshots are attached.
One payment was done using my upi id (Name: rohit kar) to oyo
Rooms through their app and the payment to the hotel was done
Using my friend's upi id. All the necessary screenshots are attached.

I want refund for the booking which I have cancelled Bcoz My bike accident on the road

Hello sir/madam,

I had booked a cottage in nainital from oyo app for my trip stay of 14-dec-2019 to 17-dec-2019 with booking id - xoqg1642 of total amount of ₹5959/-. When i reached to nainital as per plan than because of some operational issues at oyo side they had shifted my booking to other hotel which was 10 km away from nainital which i was not seeing comfortable as i was with my family on trip. So i decided to cancel my booking. Thereafter i had called and raised my compalint for so many times than oyo had refunded my cancellation charges (₹1612/- in jan-20) which they were not supposed to leive as the problem was from their end. Since than i had raised multiple compliant to their customer care to refund my remaining amount but every time they say refund intiated and it would take 7-14 days. Now it's being around 6 months they have not refunded my remaining amount of ₹4347/-. Worst thing is they do not have any levels of escalations. Every time i have to call to there customer care and explain them the whole problem. This is really a mental harassment oyo created to me. Even they do not tell what is the problem why the refund is not happening. Every time they simply creates a new compalint and which results for nothing. I would say they are simply misusing customers money. I would request you to please take some stringent action against oyo rooms with due consideration of my case. Please let me know if any other information needed from my side.

Thanks,
Brijendra
[protected]

I am still waiting for my refund of Rs 1348 from Oyo Rooms Booking Id TFAB5412

I made the advanced payment for the room, but at the time of check in, the hotel denied to give room.They said it is not available. After that, Oyo rooms customer care assured the refund but I did not receive any refund.

They wrongfully sent the resolution mail but I did not receive any refund.

Money got deducted two times from my account for oyo room

Hi Team,

I made the booking in wrong date. So i called Hotel Manager ([protected]), As per his advice, I cancelled the booking within 10 mins . OYO is not ready to refund the amount which i paid for the hotel. Even i talk to Hotel Manager, They marked as "No Show" . They also initiated the concern behalf of me.OYO Help Desk is not ready to take the refund request.

Kindly do the needful for the same.
br...

My booking id PMBR2351,
I book room yesterday but some reason I cancelled.but stay in same hotel at night.pay cash and online both.I pay two times in same book hotel.before cancel your app show refundable amount 801rs then I cancelled..and after reached hotel I pay cash this is not good...
Please proceed my refund as soon as possible.
Narender Kumar
M-[protected]

I made a booking of hotel (Hotel blue inn OYO 24259)via oyo rooms on 23rd july 2020 with transaction amount of 1000/- paid via google pay. I cancelled the booking on the same date due to non availability and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days.I Had contacted OYO several times and i still get the same reply.Kindly initiate the refund, I am fed of calling oyo again and again without any worthy results.

Booking ID - VRWD5760
REGISTERED NUMBER - [protected]
SALMANUL FARIES

The minute i booked oyo rooms, got a call from cc. And he confirmed all my details as given then send whatsapp notifications along with upi id. I made a payment but when i reached hotel... Its not confirmed. My question is how these frauds got my details of booking immediately. I have all proofs with me. Booking id:mdtg2068

Hi team

Please refund my money hotel guys denied to let me in. Hotel is not part of oyo

Below is my booking details and in attachment

I tried to book a room at hotel "oyo 69526 smart inn" in safdarjung enclave, delhi through oyo app on 14.08.2020 at 12:30 am.
Upon choosing the pay now option, the payment section allowed a variety of payment option. I chose upi payment system and through my upi id "dipjyotimitra. [protected]@oksbi, i paid the requested amount to oyo.
In my device, the amount was shown to be deducted.
Yet the oyo app showed that the booking was declined.

Here i m writing this mail in regarding to my complaint against oyo65561 clouds recidency.
As i have talk to ur costumer care executive that as i done my booking in oyo 65561 cloud recidency the room was so dirty and unhigenic and when i tell them to clean it they answered me very rudely
After that they said me to upgrade my room so i did it and pay 500rs extra then they a lot me another room that room was exact same and it was dirty and unhinge both washroom were dirty. I m attaching pics of both rooms pleas take a look
I wanna ask this is how oyo treat their guest??
I m so disappointed by ur service. This was the worst oyo experience to me. Even i have to check out early i have my check out till tomorrow morning but i check out by today at 5:20pm.. I really don’t wanna book any hotels with oyo from now. And i m writing all this in ur review so that no one will book that hotel again and would not be disappointed and treated wrong. Nad i can’t take your bathroom pic that was so dirty and smelling too.
No one wear mask

I Had Booked Two Hotels on the 10th of August 2020 for One days that's. Check in on the 10th and Check out 11th but both the Hotels I Didn't make Check in. Because the first one which is Hotel park palace in masjid bhandar booking ID: FMTL1394 had Parking and traffic issues and The other Hotel is Hotel Gulf Towhouse worli booking ID:WDJM0125 Which straight away Denied to check in and when I said I payed Already they were saying it's your Problem speak OYO. So if I have Not Checked in and they even denied too so I need my Money Refunded. It's like a joke for them to just take people's hard earned Money and Don't Refund it. It's totally illegal and not Fair.
I want my Hard earned money Refunded Because I Didn't checked IN because they didn't let me. And they promised but sent nothing,

I want to delete my oyo rooms booking history, if not possible delete my oyo account.

Registered mail id:- akanshu. [protected]@gmail.com
Registered contact no.:- [protected]