Oyo Rooms — oyo room denied without prior information

Sreekanth Kattezhathu

from Mavoor, Kerala

Address:

Thrissur, Kerala

I have booked oyo rooms through the mobile app today,[protected] at oyo 26964 palm view residency. Booking was confirmed with the id botl0612 and i provided the check in time between 6 pm-9pm. I reached the hotel at 6.30 pm and met with the reception. Then they said that they are not taking up the booking from oyo because of the lack of payment from oyo. They claimed that the manager requested oyo staff one month before to remove the hotel from oyo app. This location is a forest area and i stucked up here without any help. I called the oyo customer care and the guy spoke quite irresponsible. My safety is under threat now only because i trusted the oyo. Cheap and extremely bad experience from oyo.

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

OYO Rooms Customer Care's response Hi Sreekanth,
We are extremely sorry that you had to face such an inconvenience. Oyo Hotels & Home always ensures that the customer is served with the best of services and hence, such an incident taking place is extremely unfortunate. We have escalated your case to the concerned team on a priority basis and they will get in touch with you soon with an appropriate solution. Your patience would be highly appreciated. Feel free to reach out to us in case if any queries.

Regards,
Team Oyo

Verified Support

Sep 04, 2019

OYO Rooms Customer Care's response As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance.~Joy

Sep 07, 2019

Updated by Sreekanth Kattezhathu I didn't get any useful resolution. The guy from Oyo called me but didn't informed about the action against the hotel.